28 May Meet The Team: Cat Smith
This month we caught up with Cat Smith, our Corporate Reservations Agent to find out all about her role at LateRooms.com Business!
What made you want to get into the travel industry?
I actually got into the industry by chance – it started as a temporary job and 10 years later I’m still here and loving what I do!
When did you join LateRooms.com Business?
I joined LateRooms.com in October 2009
On a day to day basis, what does your job involve?
My daily tasks involve dealing with client booking requests both via email and over the phone. This involves helping our clients find the best accommodation to suit their needs!
I also deal with client enquiries including any customer service requests they may have – this can range from hotel amendments to cancellations and any specific requests for bookings they may have!
What do you love most about your job?
I love interacting with such a wide range of clientele, every client is different and have different expectations for what they want. Getting the right outcome for a client and knowing their happy is always a great result!
What previous experience do you have that got you here today?
I have always worked in customer service environment, whether that be phone based or face to face. I have worked in a variety of industries from retail to office work as well as in the finance sector. I think this gives me the ability to adapt to different situations and helps me understand different perspectives from our clients. Customer service is all about giving great service all whilst getting the best result.
Where is the best place you’ve ever travelled to?
I went to Cyprus in the Paphos for my wedding and I can honestly say it is such a beautiful place… probably some of the nicest people I have ever met, and the food is out of this world! They have such good family values and absolute adore children! Never felt so welcome…
And where’s on the bucket-list?
Definitely Norway for the Northern Lights – I’ve always wanted to see them and stay in an ice hotel…
What is the best advice you would give to someone wanting to join the travel industry?
I would say definitely study up on your Geography… although knowing the basics is fine as you will learn so much in the job about so many different places!