Meet The Team: James Pugh - Business
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Meet The Team: James Pugh

For January’s Meet The Team feature, we caught up with James Pugh, our Corporate Reservations Consultant for Business…

What made you want to get into the travel industry?

I fell into the industry after leaving university, I was looking for a job & one of my friends used to work in the contact centre… 6 years on I’m still here.

When did you join Business?

I joined in November 2016.

On a day to day basis, what does your job involve?

My daily role consists of managing booking requests from our clients and providing suitable accommodation that matches their travel requirements. I’m also the first point of contact for any issues our clients or hotels may face.

What do you love most about your job?

The relationship I have with the majority of the clients and the people I work with.

What previous experience do you have that got you here today?

I’ve worked in customer service from an early age but having worked in the contact centre for a number of years helped significantly as I understand the business very well.

Where is the best place you’ve ever travelled to?

Barcelona… mainly for the architecture, the weather (during summer, of course) the beaches and the nightlife!

And where’s on the bucket-list?

East Asia & New Zealand are definitely on the list!

Callum Fletcher